Learner policies
Clear information about payments, concerns, assessments and your right to a review.
Refund & Cancellation Policy
Understand which fees are covered, how to request a refund and what happens when a booking changes.
Read policy →02 / LEARNER POLICYComplaints Handling Policy
Raise a concern about service, communication, training delivery or conduct, and understand how it will be reviewed.
Read policy →03 / LEARNER POLICYExamination Policy
Prepare for assessment, understand examination conduct and know what to do if something goes wrong.
Read policy →04 / LEARNER POLICYAppeals Policy
Request a fair review of an assessment result or a decision affecting examination access or an award.
Read policy →Where should I start?
For training delivery or tuition fees, contact your ATP. For WTTA registration, assessment or qualification fees, contact the academy. You may contact WTTA directly if the provider route is unavailable or involves a conflict of interest.
Email admin@wtta.co.uk with your name, qualification and the relevant policy in the subject. Do not include passwords or payment-card details.