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Short courseServing the Travel Customer
Build practical skills for everyday travel-industry situations.
12 Learning hours4 unitsOnline learning planned
Who is this programme for?
Travel agency and tourism customer-facing teams.
How you will learn
Online learning is planned for this programme. Contact WTTA to confirm availability, learning access and assessment arrangements before enrolment.
Published learning hours.
Programme curriculum
01
Understanding traveller needs
02
Customer communication
03
Inclusive service
04
Service recovery
Download the outline for the full content and learning outcomes.
Put your learning into practice.
Multiple-choice examination: 30 questions, 60 minutes.
Confirm the final criteria, submission dates and assessment arrangements with WTTA or your training provider.