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Short courseHandling Travel Disruptions, Complaints & Crisis Situations
Build practical skills for everyday travel-industry situations.
12 Learning hours4 unitsOnline learning planned
Who is this programme for?
Travel agency and tourism customer-facing teams.
How you will learn
Online learning is planned for this programme. Contact WTTA to confirm availability, learning access and assessment arrangements before enrolment.
Published learning hours.
Programme curriculum
01
Disruption response
02
Complaint resolution
03
Escalation
04
Customer communication
Download the outline for the full content and learning outcomes.
Put your learning into practice.
Multiple-choice examination: 30 questions, 60 minutes.
Confirm the final criteria, submission dates and assessment arrangements with WTTA or your training provider.