Home / Programmes / Level 3
Level 3Level 3 Certificate in Travel and Tourism Operations
Coordinate travel bookings, design itineraries and deliver reliable customer service across day-to-day travel operations.
90 Learning hours5 unitsSelf-study · ATP delivery
Who is this programme for?
Travel consultants and tourism staff building on introductory knowledge or relevant industry experience.
How you will learn
Study independently or with an Approved Training Provider (ATP). Confirm your study arrangements, learner support and assessment requirements with WTTA or your ATP.
Published learning hours. Level labels do not imply external framework recognition.
Programme curriculum
01
Travel agency operations and booking coordination — 15 hours
02
Destination research and itinerary design — 20 hours
03
Fares, ticketing principles and travel documentation — 20 hours
04
Customer care, service recovery and accessible travel — 15 hours
05
Tour packaging, costing and responsible travel practice — 20 hours
Download the syllabus for the full content and learning outcomes.
Put your learning into practice.
Multiple-choice examination: 60 questions, 120 minutes.
Confirm the final criteria, submission dates and assessment arrangements with WTTA or your training provider.