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Short courseTravel Agency Customer Service Excellence
Build practical skills for everyday travel-industry situations.
12 Learning hours4 unitsOnline learning planned
Who is this programme for?
Travel agency and tourism customer-facing teams.
How you will learn
Online learning is planned for this programme. Contact WTTA to confirm availability, learning access and assessment arrangements before enrolment.
Published learning hours.
Programme curriculum
01
Service standards
02
Managing enquiries
03
Quality monitoring
04
Customer loyalty
Download the outline for the full content and learning outcomes.
Put your learning into practice.
Multiple-choice examination: 30 questions, 60 minutes.
Confirm the final criteria, submission dates and assessment arrangements with WTTA or your training provider.