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Short courseAirline Ticketing, Reissues & Refunds
Build practical skills for everyday travel-industry situations.
15 Learning hours4 unitsOnline learning planned
Who is this programme for?
Travel agency and tourism customer-facing teams.
How you will learn
Online learning is planned for this programme. Contact WTTA to confirm availability, learning access and assessment arrangements before enrolment.
Published learning hours.
Programme curriculum
01
Fare rules
02
Ticket changes
03
Refund principles
04
Accuracy and documentation
Download the outline for the full content and learning outcomes.
Put your learning into practice.
Multiple-choice examination: 30 questions, 60 minutes.
Confirm the final criteria, submission dates and assessment arrangements with WTTA or your training provider.